Terms & Conditions
Last updated: August 2026
1. Acceptance of Terms
By accessing or using the HelpsWala app or website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
2. Eligibility
You must be at least 18 years old and capable of entering a legally binding agreement to use HelpsWala as a customer or service professional.
3. Nature of Service
HelpsWala is a technology platform that connects customers with independent service professionals. We do not directly employ the professionals listed on our platform; we facilitate the booking and payment process.
4. Booking & Cancellation
Bookings are confirmed once a service professional accepts your request. Cancellations made after a professional has been assigned may be subject to a cancellation charge as displayed at the time of booking.
5. Payments & Wallet
Payments can be made via UPI, cards, net banking, or HelpsWala wallet. Wallet balance is non-transferable and can only be used within the app for future bookings.
6. User Conduct
Users must not engage in abusive, fraudulent, or unlawful behavior toward service professionals or HelpsWala staff. Violation may result in account suspension.
7. Service Availability
Service availability depends on your location and the number of active professionals in your area. HelpsWala does not guarantee immediate assignment in all areas at all times.
8. Limitation of Liability
HelpsWala is not liable for any loss, damage, or dispute arising directly between customers and service professionals, beyond facilitating a resolution through our support team.
9. Changes to Terms
We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance of the revised terms.
10. Contact
For any questions about these terms, reach out via our Contact page.